FAQ's - Pre Order Collection

You can pre-order
your merchandise on-line and collect at your Regional Convention venue during
the event. This will reserve your stock.

Stock will
be available for purchase at the convention but is subject to availability.

Pre-ordering
allows for your stock to be reserved in advance.

Browse the
webstore and add the desired item to your shopping cart, selecting size, colour
and quantity where required. You can then either continue shopping or proceed
to the checkout to select collection location and make your payment.

We accept all major credit cards -
Visa, Visa Debit, Mastercard, Solo, Maestro, Visa Electron.

We also accept payment by Paypal.

We do not accept American Express.

You will
receive an automated email once you have successfully placed your order. This
will confirm your order number, the items ordered, the cost of your order and
your place of collection.

Please
visit the Merchandise Sales area at your Regional Convention and present your
order number and receipt to a staff member. It is not possible to have any
orders shipped directly to your home address.

If you
decide after Checkout that you would like to add an item(s) to your order, you
can simply place another order for the additional items. If you decide after
Checkout that you would like to make any other changes to your order, please
email support@initialincentives.com with
details of the changes. Please include your order reference number.

If you
decide after Checkout that you would like to cancel your order, please email support@initialincentives.com. We will cancel
the order and refund the entire order using the same method as the original
payment.

Please
liaise with the staff located in the Merchandise Sales area during your
Regional Convention. For any enquiries after the Convention, please email support@initialincentives.com.

Please
liaise with the staff located in the Merchandise Sales area at your Regional
Convention so that we can investigate.

Please
liaise with the staff located in the Merchandise Sales area during your
Regional Convention. We will then check availability and advise whether the
exchange is possible and detail any associated costs.

Once
we receive your returns parcel and checked the item based on the above returns criteria,
we will process your refund to the card from which the original payment was
made and at the price you purchased your item/s at. This may take up to 10
days.